Our mission at Tootle is to cater the freedom of mobility to all and help you move from point A to B. When you use the services provided by Tootle Nepal Private Limited or its subsidiaries (collectively " Tootle" or " Company" or " we" or " our") including our ride booking platform, our tootle application ( "Apps" ), our websites (" Sites") and/or our other channels that enables you to connect our system or obtain services (" Platform"), we collect, use and share some of your personal information. This Policy describes on collection, use and disclosure of information about the users in connection with the use of Tootle application.
This Policy applies to all of our users/clients and partners (collectively " you", " your" or " yours") , and to all of our platforms and services.
By using tootle application, you agree to provide consent to our collection, use and sharing of your personal information as described in this policy.
When you use Tootle Application, we collect and hold the information you provide for our business purposes and function.
Personal Information of User such as name, gender, email address, phone number and information about your device. You may also share additional information with us your profile, like your photo, saved addresses and other preferences.
Information of Partner, personal information including information about your device, driver's license, vehicle registration document and insurance information. We may also collect your payment information.
In-apps rating such as feedbacks, ratings and other information that you provide through phone calls, messages, emails or attachments.
Location Information: We collect your local information like GPS and WIFI data, depending upon you using the platform as customer or partner:
Location data of Partner : We collect precise or approximate location data, including to allow partners, to enable ride tracking to prevent and detect fraud, and to satisfy legal requirements. Tootle collects this data when the tootle app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Location data of User: We collect data from User mobile devices if they enable us to do so . Tootle collects such data from the time you request a ride until it ends and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Device data: We may collect data about the devices used to access our services, including the hardware model, IP addresses, serial numbers, manufactures, and device identifiers, push notification tokens. If you are a driver, we may also collect mobile sensor data (speed, direction, acceleration, deceleration, and other technical data)
We collect your information about your usage, like ride details (date, time, pick up location, destination, distance, route, payment and any other information you have provided).Tootle uses data to provide, personalize, create, update maintain and improve the services.
We work with a third party.e tootle partner for the Mobility Service, so phone calls and text messages is conducted through tootle partners for the facilitation of service, thus the other party may have access to the phone number while doing so.
You may set the access to your phonebook and contact list so as to help you refer friends to Tootle or to share the information about your ride to your family and friends.
We use your personal information to:
We also use your information to improve the platform and provide you with the efficient and worthwhile experience. For this we use your information to:
We share your information with other users, third party and service providers to make the platform work. We share personal information at a user's request or for the legal reasons or in connection with claims or disputes. This section explains how and why do we do that.
Connect customers and partners Upon receiving the ride request, we share the customers pick up and destination, name, profile photo (if any), rating, fare and phone number with the partner. Upon ride being accepted, we share partners name, real time location, profile photo (if any), rating, vehicle model, color, vehicle plate number and phone number with the customer.
Sharing with third party Depending upon you are a customer or partner, we may share some information with the third-party service providers or our affiliates, industry experts and professionals (collectively " Service Partners") only if it is necessary to do so in order to enhance your service experience and to provide you with variety of services and features. Service Partners may use your personal information to help Tootle communicate with you about offers and discounts. However, Service Partners do not have any independent right to share the information.
Legal advisors or governmental authorities We may share your information with our legal advisors, law enforcement officers or governmental authorities. This may take place to fulfil the legal purposes or any other following circumstances:
We take reasonable legal, organizational and technical measures to ensure that your personal data is protected and ensure that your choice for its intended use are honored. This includes prevent personal data getting lost, misused or unauthorized access or disclosure, alteration or destruction of personal data.
You can access and update some of your personal information through your account settings. For the rectification of inaccurate or incomplete information: You can ask us to correct inaccurate or incomplete personal information concerning you (this is the information which you cannot update yourself within your Tootle account) by sending us an e-mail.
If you no longer want us to use your information, then you can request to erase your personal information and close your Tootle account. But we may retain your personal information, if necessary, for the performance of the contract between you and us to comply with our legal obligations and also Tootle may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Tootle may update and amend the terms of this Policy. Such amendments and modifications shall be notified to you through application or any other appropriate means. When you use Tootle, you are agreeing to the most recent terms of Policy.
If you have any questions or concerns about your privacy or anything in this Policy , you may contact us: