This policy applies to all our users both customers and partners wherein customers are individuals who receive transportation including those who receive transportation request by another individuals and partners are individuals who provide transportation to the customers, and to all of our platforms and services (websites, apps, features and services). Also the use of Tootle Platform is also subject to the terms and conditions.
When you use Tootle, we collect the information you provide, usage information and information about your device, such as name, gender, email address, phone number. You may also share additional information with us your profile, like your photo, saved addresses and other preferences.
If you are already a Tootle Partner or apply to become a Tootle Partner, we will collect the information you provide us, such as your name, gender, date of birth, email address, phone number, profile photo, address, driver’s license, vehicle registration document and insurance information. We may also collect your payment information.
We also collect all your feedbacks you provide us and also all the information and ratings you provide to the customers and partners.
We collect all information you provide us through phone calls, messages, emails or attachments.
We collect your local information like GPS and WIFI data, depending upon your using the platform as customer or partner:
Customer: We collect your device’s precise location when you open and use the app, including while the app is running in the background from the time you request a ride until it ends.
Partner: We collect your device’s precise location when you open and use the app. Including while the app is running in the background while it is in ‘online’ mode.
We collect your information about your usage, like ride details (date, time, pick up location, destination, distance, route, payment and any other information you have provided).
We collect information about the device you use to use the platform, (hardware model, IP addresses, serial numbers, OS versions, carrier identity and manufacturer, device identifiers, push notification tokens. If you are a driver, we may also collect mobile sensor data (speed, direction, acceleration, deceleration, and other technical data).
We work with a third party to facilitate phone calls and text messages between customers and partners, thus the other party may have access to the phone number while doing so.
You may set the access to your phonebook and contact list so as to help you refer friends to Tootle or to share the information about your ride to your family and friends. We use your personal information to:
We also use your information to improve the platform and provide you with the efficient and worthwhile experience. For this we use your information to:
We share your information with other users, third party and service providers to make the platform work. This section explains how and why do we do that.
Connect customers and partners
Upon receiving the ride request, we share the customers pick up and destination, name, profile photo (if any), rating, fare and phone number with the partner.
Upon ride being accepted, we share partners name, real time location, profile photo (if any), rating, vehicle model, color, vehicle plate number and phone number with the customer.
Sharing with third party
Depending upon you are a customer or partner, we may share some information with the third party service providers or our affiliates to provide you with variety of services and features.
Legal advisors or governmental authorities
We may share your information with our legal advisors, law enforcement officers or governmental authorities. This may take place to fulfil the legal purposes or any other following circumstances:
Protection of personal data
We take reasonable legal, organizational and technical measures to ensure that your personal data is protected. This includes to prevent personal data getting lost, misused or accessed in an unauthorized way.
Amendments and Updates
Tootle may update and amend the terms of this policy. Such amendments and modifications shall be notified to you through application or any other appropriate means. When you use Tootle, you are agreeing to the most recent terms of policy.
If you have any questions or concerns about your privacy or anything in this policy, you may contact us: