By downloading, installing, and/or using the Tootle application, you agree that you
have read, understood and accepted and agreed to these Terms of Use.
These Terms of Use constitute a legal agreement between you and Tootle Nepal and apply
to your visit to and use of our website at www.tootle.today,
the Service and the Application (as defined below).
The words “Drivers” and “Partners” here are used interchangeably meaning people
who use the application to give rides. The word “Client” here means people who use the
application to find rides.
Please cancel your account (if you have signed up for the Application) and permanently delete the Application
from your device if you do not agree or wish to enter into the Terms of Use.
PLEASE REVIEW OUR TERMS OF USE AND PRIVACY POLICY CAREFULLY BEFORE DOWNLOADING OUR APPLICATION OR USING OUR
SERVICE FOR THE FIRST TIME.
General Matters
- Hyperloop Nepal Pvt. Ltd. is a company established under the laws of Nepal and it owns the brand Tootle.
- The Application is a software application that serves as a means to find motorcycle/ or any other
vehicle based services provided by third parties (tootle drivers). The types of services that may be
requested via the Application are:
- Transportation
- Other services that we may add from time to time.
- The Application allows you to send a request for a ride to a Tootle driver. The GPS receiver - which
should be installed on the mobile device (smart phone) on which you have downloaded the Application -
detects your location and sends your location information to the relevant Tootle driver. The Tootle
driver has sole and complete discretion to accept or reject each of your requests for the Service. While
the Tootle client also has equal right to accept or reject the service. If the Tootle driver accepts
your request, the Application notifies you and provides information regarding the Tootle driver -
including his/her name, gender, vehicle number, photograph and the ability to contact by telephone. The
Tootle driver will also have access to rider’s information (his/her name, gender, phone number) The
Application also allows you to view the Tootle driver's progress towards the pick-up point, in real
time.
- We will make every reasonable effort to bring you into contact with a Tootle driver in order to obtain
the service, subject to the availability of drivers in or around your location at the moment of your
request for Services.
- For the avoidance of doubt, we are a technology company, not a transportation company and we do not
provide transportation services. We do not employ the drivers and we are not responsible for any acts
and/or omissions of the requests made through the application. The Application is simply a means to ease
the search of the Services. It is up to the Tootle drivers to offer the Services to you and it is up to
you whether to accept their offers of Services.
Terms for Using the Application
- You represent and warrant that you are an individual legally entitled to enter into a binding agreement
under the laws of Nepal, in particular the Terms of Use, to use the Application as a driver that you are
at least 16 years old and a legal driving license holder. Also, you ensure that all the legal documents
require to become a legal driver (bluebook and license) are timely renewed. Otherwise, we will be
entitled by law to cancel any agreement entered into with you. You further represent and warrant that
you have the right, authority and capacity to use the Service and to abide by the Terms of Use.
- We collect and process your personal information, such as your name, e-mail address, mobile telephone
number and few other legal documents when you sign up. You must provide accurate and complete
information, keep the information up to date and agree to provide us whatever proof of identity we may
reasonably ask for. If any of the personal information that you have provided to us changes, for example,
if you change your telephone number, or if you wish to cancel your account, please update your details
by sending your request to us. We will, to the best of our abilities, effect such changes as requested
within fifteen (15) business days of receipt of the notice of the change.
- You can only use the Application once you have signed up with it. Upon successfully signing up, the
Application will provide you with a personal account that can be accessed with a password you choose.
- Only you may use your own account and you undertake not to authorize others to use your identity or
account. You may not assign or otherwise transfer your account to any other parties. You must keep your
account password and any identification we provide you secure and confidential.
- If you are a driver, you understand that by turning on your GPS, you are providing us the information of your current location that we might share to the client at the time of letting them know your arrival status.
- You may only have one Tootle and one Tootle partner account.
- The information provided by the Application must not be construed as an advice or an offer; the decision
to use the Service Provider is entirely yours. You are free to use any other service providers.
- You undertake that you will use the Application only for its intended use to obtain the Service. You may
not abuse or use the Application for fraudulent purposes or to cause any inconvenience to others or to
make fake bookings.
- With respect to your use of the Tootle Platform and your participation in the services, you agree that you will not:
- impersonate any person or entity;
- stalk, threaten, or otherwise harass any person;
- contact with the partner or the client after the ride is complete.
- If you are a driver, you may not use your (or other) customer account to make an order that you will
take yourself as a driver. (Vice versa)
- You may not harm, tweak or modify the Application and/or Website or attempt to harm, tweak or modify it
in any way whatsoever. We are not liable if you do not have a compatible device or if you have
downloaded the wrong version of the Application to your device. We reserve the right to prohibit you
from further using the Application should you use the Application with an incompatible or unauthorized
device or for purposes other than those for which the Application is intended to be used. You undertake
that you will only use an access point you are authorized to use.
- You will keep confidential and will not abuse the information you receive from using the Application.
You will treat the Partner/Clients with respect and will not engage in any unlawful, threatening or
harassing behavior or activities whilst using their services.
- You understand and agree that your use of the Application will also be subject to our Privacy Policy as
may be amended from time to time. By using the Application, you also give your consent as required under
our Privacy Policy.
- By providing us information, you represent that you have the right to provide us the information for us
to use and share with the Drivers/Clients.
- The Application may not be used to:
- Cater to more than one passenger or driver at one particular ride time.
- Cater to people involved in criminal activities.
If incase, we are not liable to any mishaps occurred through such circumstances.
- We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use
of the Application. You agree that you will only use such promotions for their intended use and will not
abuse, duplicate, sell or transfer the promotions in any manner.
- You acknowledge and understand that the rates and distance estimates may change in accordance with legal
time frame.
- You will not make use of vehicles in poor condition and engage in safe driving practices as established
under Nepal Traffic Police.
- We do not guarantee the availability of the rides and riders at all times.
- Please inform us if you no longer have control of your account, e.g. your account is somehow hacked or
your phone is stolen, so that we can cancel your account accordingly. Please note that you are
responsible for the use of your account and may be held liable if another person abuses it.
- We are not liable for any kind of accident or mishaps if occurs in the rides made through the
application also we do not guarantee on the insurance of such drivers/clients or vehicles.
- You understand that the tootle balance in your client app (Tootle) can only be used to pay for rides through the application. Do not top up unless you plan to use it for this purpose.
- As a Tootle Partner, the amount (Rs. 200) that appears in your Tootle balance initially when you signup as a partner is non refundable. The amount is used to settle your balance when you perform a cash transaction.
- The charges shall be subjected to applicable taxes as per the provisions of the local laws.
- You may have to maintain a certain prepaid balance to operate the application.
- We may apply charges and fine in certain circumstances. For example: Cancellation fees may be charged if
any confirmed booking is canceled.